Return Policy

How does the return policy works?

When you wish to return a product you have a maximum 30 days to do so and you need to send us an email or WhatsApp message to inform about it. Once you send the parcel and inform us of the tracking number and we get the product in original good conditions we will return the money by Paypal or to your bank account.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 

 Refunds (if applicable) :

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment; Paypal, bank account etc.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@southseapearls.net.

 

Exchanges (if applicable): 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@southseapearls.net 

 

Shipping: 

To return your product, you should mail your product to:  

PRD SOUTH SEA PEARLS, LTD 

Beltway Office Park Tower B 5th floor, suite 501-502  RT.7/RW.2, Ragunan, Pasar Minggu, Jakarta, 12550, Indonesia.

Phone: +62 6221 29857200 

email: sales@southseapearls.net 

In case it is more convenient for you to return parcel to a EU address contact us will let you know instructions and details. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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